Business Manager Assistant

As an integral part of the business team, the Assistant Business Manager will provide exceptional support and expertise to external customers. In this role, you will collaborate with cross-functional teams to strengthen our services and capabilities with customer support including customer forms, data entry and reconciliation.

As the Assistant Business Manager, you will:

• Entering customer forms including contract generation via customer portals, Acosta Sprint, Acosta Relay, and Excel
• Maintaining client financial tools to create customer events and maintenance as required
• Overseeing trade reconciliation such as responding to claims alerts, maintaining fund balances within client’s metrics
• Reviewing order alerts and verifying accurate pricing and promotions on customer orders
• Providing data support like submissions of price changes, item setup requests and customer-facing information in customer portals

Education Requirements:

• High School Diploma/GED
• Bachelor’s Degree and /or Equivalent work experience

Work Experience Requirements:

• 3+ years’ experience in sales/consumer service in telecommunications or consumer service related industry
• 3 - 5 years previous management experience in the telecommunications or consumer service related industry
• Effective communication, presentation and interpersonal skills
• Strong organizational skills with attention to detail
• Experience working with any of the larger consumer electronics stores technology. Demonstrates passion for leading edge technology and product solutions.
• Possess strong written and verbal communication, and working knowledge of Microsoft Office Suite
• Payroll review and approvals experience preferred
• Have a strong working knowledge of human resources policies and standard operating procedures
• Experience conducting coaching, counseling and performance, positive reinforcement.

Knowledge, Skills and Abilities Requirements:

• Excellent sales skills and demonstrated ability to meet or exceed performance standards
• Ability to motivate and lead direct reports
• Ability to work flexible hours, including evenings, weekends and holidays
• Work with associates to elevate skills and performance, providing coaching on opportunities for improvement
• Maintain knowledge of all Samsung products - complete training and support associates with required training on current and upcoming products.

Acosta is an Equal Opportunity Employer

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