Design Assistant Lead

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Design Assistant Lead provides administrative and advisory support to the Design Assistant Manager. The Design Assistant Lead supports and provides administrative assistance to a small team of Design Consultants, and is responsible for leading tasks which include customer contacts, vendor communications, project development, and reports management. The Design Assistant Lead also mentors and coaches Design Assistants and reinforces the mission, goals and policies of the company. The ideal candidate for this role will be prompt, dependable, friendly, motivated, and be open to coaching and feedback.
Blinds.com is the world's largest online window covering company, and we've got a demonstrably awesome 20-year track record. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving and having fun. Most importantly, our team members are always inspired and ready for growth.
We recently merged with The Home Depot, the world's #1 home improvement retailer, with $91 billion in revenue. That means we've got the resources and the runway to create truly magical, out-of-the-box work. Moreover, this position will play an important role in leveraging our culture, people, systems, processes and technology - ultimately to provide incredible customer experiences, while growing business for Blinds.com and The Home Depot. This is your chance to be part of something big.

The Design Assistant Lead supports Design Consultants (DCs) and customers with administrative, operational, and service functions, ensuring efficient workflow, accurate documentation, lead management, and timely resolution of customer issues. This role reports to the Sales Leader.

The ideal candidate is a highly organized individual with critical thinking skills, possessing a proactive approach to communication and task management. This role requires strong proficiency in data entry, CRM management (Salesforce), and a commitment to maintaining a high standard of customer care.

Key Responsibilities:

• 50% Provide administrative support to Design Assistant Managers and a team of Design Consultants
• 15% Provide administrative support to Design Assistant Managers and a team of Design Consultants
• 15% Assist and respond to inquiries, questions and concerns from Design Assistants
• 15% Run reports and aid in achieving monthly revenue goals as required
• 5% Mentor and share guidelines, best practices, and processes with Design Assistants

Direct Manager/Direct Reports:

• This position reports to Sales Manager - Live Chat, Commercial, DA
• This position has no direct reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Salesforce preferred
• Must be familiar with the inner workings of the sales floor
• Experience in Customer Service Support
• Experience in Operational Support including credit verification for order release, updating offline order status, providing promotional code support and invoicing
• Experience in Salesforces Management by entering leads, executing daily tasks, maintaining data accuracy
• Experience in Administrative Design Consultant Support

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• None