Call Center Assistant

Education, Skills and Knowledge

· High School Diploma or equivalent required.

· Must possess excellent customer service skills.

· Call center experience is preferred.

· A very friendly and helpful attitude and the ability to manage simultaneous tasks.

· Ability to work as a member of a team is required.

· Must have excellent oral and written communication skills.

· Excellent attendance is required.

· Experience working with a PC and a Windows environment is required.

· Experience working with a Mac is preferred, but not required.

Basic Purpose and Objectives

Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness and a focus on resolving issues efficiently on the first contact.

Organizational Relationships

Reports to and direction received from:

Scoring Support Shift Supervisors (Primary)

Scoring Support Manager (Secondary)

Overall Functions and Responsibilities

· These positions will include shifts which cover center hours from 7am to 11pm Monday through Friday and 9am and 5pm on Saturday and Sunday.

· May be required to work a rotating shift schedule and weekends.

· Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email or chat.

· Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions.

· Responsible for calling remote employees in an efficient, courteous, and supportive manner.

· Serve as an escalation point as needed to the appropriate department for resolution.

· Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention.

· Provide complete documentation of issues handled.

· Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources.

· May be times where escalation to on-call Support Shift Supervisor is necessary. These scenarios are only when a Shift Supervisor isn’t scheduled during off-peak scoring times.

· Perform other related duties as assigned.

Working Conditions

Office environment.

NOTE: Hours may vary or change, depending upon needs of business.

The pay rate for this role is from $17 - $18 per hour

This position is not bonus eligible, and information on benefits offered is here.

Applications will be accepted through December 26, 2025. This window may be extended depending on the business needs.